Online Class: Customer Service Training

Featured Courses in Customer Service

Other Related Classes in Customer Service

• Braiding Hair 101 Hair styling and hair braiding is not a recent trend. The word Braid means a complex pattern created by intertwining three or more strands. A braid can be formed by any flexible material such as fibers, wire, thread, or hair. This course will cover all a...
• Business Writing Basics We live in world where communication is paramount to survival. In a work environment where communication is equated with the professionalism and efficiency of an individual, would you jeopardize your career because of bad writing? Do you want the embarra...
• Conflict Resolution 101 Conflict Resolution: In the Workplace and Beyond Did you know that a little conflict in your office today can shut down your entire operation tomorrow? That is no exaggeration! Workplace conflict costs. It starts by reducing productivity and employee h...
• Cosmetology Careers: What You Need To Know Are you interested in a cosmetology career? Are you confused by all the different claims and advertising language of cosmetology schools? This self-paced online course can help! It's packed with information on the hottest careers for beauty profess...
• Dealing With Difficult People Dealing with a difficult or toxic personality can be damaging both emotionally and physically, particularly if the person is your boss or sitting in the cubicle right next to you. Confronting those who compromise your comfort and job security can be ve...
• Diversity Training 101 Diversity training is not a new concept, but one that many organizations have been implementing into their training programs. The idea is that when employees are exposed to a variety of different cultures, individuals with different sexual preferences ...
• Effective Communication 101 Communication influences all factors of your life. From daily interactions with strangers on the street to the way you present yourself in the board room, the way you communicate is a reflection of who you are and the way you establish relationships with...
• Effective Presentations Speaking in front of a group of people is one of the most common fears people experience. In fact, it may be more feared than death...or even spiders . Yet being able to present ourselves, our companies, our ideas and products to others is one of the mos...
• Fundamentals of Business Management Introduction to Fundamentals of Business Management The world of business management offers an array of career opportunities unparalleled among income earning possibilities. Industries from mining to waste disposal have management-level positions in ...
• Fundraising 101 Whether you are seeking to raise funds for your non-profit group, a worthy charity, political or religious organization, your local school or to provide community specific aid, this detailed course will provide you with everything you need to know abou...
• How to Manicure The practice of manicuring is a worldwide fashion statement. If you're putting a chunk of your paycheck into beauty products, manicures and pedicures, you may want to save precious dollars by learning to do your own mani-pedi. How to Manicure gives com...
• How to Write a Grant Proposal Did you realize that you are most probably an experienced grant writer already? NO , you say, I've never written a grant in my life before -- but you have. Most people out there have asked somebody, at some time, for something in writing (one way ...
• Human Resources Management 101 Many professionals who enter into the world of human resources quickly believe that they will succeed in their new found field simply because they have a knack for relating with people from all walks of life. While having good people skills is certainly ...
• Leadership and Supervision 101 The idea of leadership is one that seems to constantly change. What was once valued in a leader in past centuries, is no longer valued in our modern era. So then, how do we define leadership? And is leadership the same as supervision ? In this Lead...
• Marketing Outreach Marketing a company's products and services to potential and existing customers is not only necessary, but a key ingredient to growing sales. Outreach marketing is the facet of marketing in which a company representative actively seeks out potential lead...
• Negotiating Skills In order to be effective at any business endeavor learning how to negotiate properly is not simply a nice skill to have, it has become an essential requirement in career advancement. This course will teach you what you need to know in order to become acc...
• Organizational Psychology 101 Industrial and Organizational Psychology or I/O is a varied field of study filled with many career opportunities. The importance of this field has never been more prevalent than in the last decade. The use of I/O methods has been proven to increase pro...
• Professional Organizer Training If you have a talent for organizing and want to find out how to set up your own Professional Organizing business, then this course is where you need to begin. Not only will answers be provided on what a professional organizer is, potential earnings and...
• Project Management 101 Have you ever been involved in a complex project that just did not go the way you wanted? Often failure is pre ordained due to the approach to the project. The concept of project management exists because it helps assure completion of a project successfu...
• Sexual Harassment Compliance Sexual harassment is a hot topic in today's world--both in the corporate arena and in the personal arena. In this online class we will explore the concept of sexual harassment and look at solutions. Most of the ideas here will be directed toward the corp...
• Team Management 101 Team Management Is -- Designing & Developing a Team Committed to a Common Purpose No man will ever make a great leader who wants to do it all by himself or to get all the credit for doing it. (Andrew Carnegie) ‘Managing' used to be just tell...
• Time Management 101 Managing time effectively is fundamental to success. It also factors into achieving balance in our lives. Today, we're busier than ever--at work and at home. Having enough time for things that are important, things we want or need to do, or even to have ...