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Conflict Resolution 101
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$30.00 - Basic Course
$55.00 - with Certificate upon Successful Completion
Conflict Resolution: In the Workplace and Beyond Did you know that a little conflict in your office today can shut down your entire operation tomorrow? That is no exaggeration! Workplace conflict costs. It starts by reducing productivity and employee health. It will finish your business by reducing customer loyalty and profitability. In this self-paced course you will learn how you can avoid conflict from developing, and methods you can use to resolve conflicts that are occurring and affecting your workplace. Animosity. Dissent. Anger. Frustration. Rage. Disagreements. Differences of opinion. Yelling. Personal attack. Vindictiveness. Conflict. They make great TV but a terrible work environment. Enroll today and learn how to put a stop to it now. ...
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Dealing With Difficult People
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$35.00 - Basic Course
$60.00 - with Certificate upon Successful Completion
Dealing with a difficult or toxic personality can be damaging both emotionally and physically, particularly if the person is your boss or sitting in the cubicle right next to you. Confronting those who compromise your comfort and job security can be very difficult for many people, but standing up for yourself is essential in the workplace. If you can't stop thinking about a problem with someone at work- be it a bullying boss, a subversive coworker, or a sexist client- it's important to know that you can take control of the situation. This class will allow students to explore what feeds these kinds of behaviors, ways to address these situations, and when to call for outside assistance. In 11 easy to follow lessons, students will learn to identify various types of difficult personalities and address conflict before it begins to chip away at their well-being and job satisfaction. Course material includes: An overview of your rights in the workplace Simple tips for reducing stress on the job Establishing boundaries Effective collaboration Conflict resolution Interpreting body language Coping with aggressive behavior Dealing with critics and power freaks Working with slackers and energy vampires Avoiding the gossip mill Gender differences in the workplace What to do when prejudice rears its ugly head Standing up to a bullying boss ...
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Effective Communication 101
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$30.00 - Basic Course
$55.00 - with Certificate upon Successful Completion
Communication influences all factors of your life. From daily interactions with strangers on the street to the way you present yourself in the board room, the way you communicate is a reflection of who you are and the way you establish relationships with those around you. Although there are many sides to communication (including verbal interactions, nonverbal cues, and even using technology to maximize impact), there are a few basic fundamentals that span across the nation and around the globe. By understanding the way you communicate and increasing your knowledge of conflict resolution and negotiation, you can increase your probability for success with others. Whether you are working in the business community, strengthening your personal relationships, or simply seeking to increase your comfort in reaching out to others as a whole, effective communication is your bridge from potentially hazardous misunderstandings to personal--and professional--success. ...
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